Answering technical questions about item’s features
Assistance with reported bugs and issues
Help with included 3rd party assets
However, item support does not include:
Help with included 3rd party assets
Installation services
What is live support?
Live support is included with all Agency and Enterprise packages and is available via either live chat or callback. Where a ticket can't be resolved in-ticket, the issue will be escalated to live support with one of our developers.
What happens when my license expires?
If you purchase an annual license, you'll have access to support and updates for 1 year. After that time if you'd like to continue to receive updates and access to support you can simply renew your license. If you choose not to renew your license, no problem, you can continue to use any theme versions you've already downloaded forever.
What version of WordPress do I need?
All of our themes work with all versions of WordPress since v4.0. We also recommend using at least PHP v5.6 to ensure your site runs as smoothly and securely as possible
Will Pro Theme work on my website?
Certainly! As long as you're using WordPress to power your website, you can use our themes. It doesn't which host you choose, or which type of hosting plan, provided you're using WordPress then you can certainly use Shuttle Pro on your website.
